Legal

Terms of service

Last updated 4 November 2026

These terms are an agreement between MyTokenLive ("MyTokenLive", "we") and the clinic that signs up ("you"). By creating an account you accept them on behalf of your clinic.

The service

MyTokenLive is software for running a clinic's token queue: giving tokens, showing the live queue to patients and on a TV, and sending WhatsApp messages about tokens. It is not a medical service and does not give medical advice. You remain responsible for your patients' care.

Your account

  • Give correct details when you sign up, and keep passwords private.
  • The owner decides who on the staff gets a login, and is responsible for what they do in MyTokenLive.
  • Tell us at once if you think someone has got into your account.

Free trial

New clinics get 14 days free with every feature and ₹50 of WhatsApp credit. No card is needed. At the end of the trial, choose a plan to keep giving new tokens.

Plans and payment

  • Plans are priced by the number of active doctors, monthly or yearly, as shown on our pricing page. Every plan includes every feature.
  • You can pay online in the app through Razorpay, with or without auto-renew, or pay us by UPI or cash and we record it on your account.
  • With auto-renew, your plan renews at the end of each period until you turn it off in the app.
  • If a plan is not renewed, new tokens stop after a short grace period. Tokens already given are still served, and your data is kept.
  • We may change prices with at least 30 days' notice. A change never affects a period you have already paid for.
  • Refunds follow our cancellation and refund policy.

WhatsApp credit

  • Each paid month adds ₹150 of WhatsApp credit to your balance. You can buy more at any time.
  • Each WhatsApp message we send for your clinic costs ₹0.20 from the balance. Unused credit carries over while you have an account.
  • Credit can only be used for MyTokenLive messages. It cannot be exchanged for cash or moved to another clinic.
  • If the balance runs out, automatic messages pause; the queue keeps working.

Patients and their data

  • You collect patients' names and mobile numbers to run your queue, and you must have their agreement to receive WhatsApp messages about their token.
  • Don't enter medical details, diagnoses or anything other than what the queue needs.
  • We handle patient data on your behalf as described in our privacy policy.

Fair use

Don't use MyTokenLive to send promotions or spam, to break the law, to get into other clinics' data, or to overload or attack the service. We may suspend an account that does, after warning you where we can.

Availability

We work to keep MyTokenLive running at all times, but we can't promise it will never be interrupted. WhatsApp delivery depends on Meta and on the patient's phone. Keep a simple backup for busy days, such as calling out token numbers.

Liability

To the extent the law allows, MyTokenLive is provided as it is, and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. We are not liable for indirect losses such as lost income.

Ending the agreement

You can stop at any time by turning off auto-renew; your plan runs to the end of the period you paid for. You can ask us to delete your clinic's data. We may end the agreement if you seriously break these terms.

Law and disputes

These terms are governed by the laws of India. Courts in Kochi, Kerala have jurisdiction over any dispute.

Contact

Questions about these terms: the contact details on our about page.