Cancellation and refunds

Last updated 4 November 2026

Try before you pay

Every clinic starts with a 14-day free trial with every feature, so you can see whether MyTokenLive suits your clinic before paying anything. No card is needed for the trial.

Cancelling

• Turn off auto-renew on the plan screen in the app at any time. Your plan keeps running until the end of the period you paid for, and you are not charged again.
• If you paid by UPI or cash, your plan simply ends on its end date unless you pay again.
• Your data is kept after a plan ends, so you can come back. Ask us if you want it deleted.

Refunds

• Plans: payments for a monthly or yearly period that has started are not refunded, since the trial lets you try everything first.
• First payment: if you are not happy within 7 days of your first paid plan, tell us and we refund that payment in full.
• Charged by mistake: a duplicate payment, or a charge after you turned off auto-renew, is refunded in full.
• WhatsApp credit: credit is not refunded as cash, but it stays on your account and carries over.

How refunds are paid

Online payments are refunded through Razorpay to the same card, UPI or bank account, usually within 5 to 7 working days after we approve the refund. UPI or cash payments made to us are refunded by UPI or bank transfer.

Ask for a refund

Write to us at the contact details on our about page with your clinic name and the payment date. We reply within 2 working days.